Our
Services

BBS can fill many roles beyond customer support. Our capabilities range from answering phones, back-office data-entry, accounting, image-retouching, inbound/outbound sales, and highly-technical computer programming.

Here are just a few of the services Baja Business Solutions can offer:

Our
Services

BBS can fill many roles beyond customer support. Our capabilities range from answering phones, back-office data-entry, accounting, image-retouching, inbound/outbound sales, and highly-technical computer programming.

Here are just a few of the services Baja Business Solutions can offer:

Customer Service and Tech Support

BBS has the people, processes and technology to deliver the best experiences for your customers at the lowest cost. Our happy BBS agents provide first-rate service with one goal:

Ensure customers are delighted and their issues are resolved the first time

Our clients have benefited from partnering with BBS, and you can too:

  • Lower the total cost to serve
  • Realize higher NPS, CES, CSAT scores
  • Improve first-call resolution time and percentages
  • Reduce customer churn by building true brand loyalty
  • Increase revenue by knowledgeable agents trained in Service-to- Sales

Concierge / Virtual Assistant

Our highly-trained associates offer unique client solutions for those business leaders who want to focus on their core business and entrust other important peripheral services to the experts. BBS agents are trained in:

  • Back-office (data-entry, content moderation, website maintenance, invoicing/billing, research, processing, etc.)
  • Virtual Assistant (scheduling, answering, live chat, emails, travel arrangements, CRM follow-ups)

Focus on doing what you do best, let us do the rest.

Customer Service and Tech Support

BBS has the people, processes and technology to deliver the best experiences for your customers at the lowest cost. Our happy BBS agents provide first-rate service with one goal:

Ensure customers are delighted and their issues are resolved the first time

Our clients have benefited from partnering with BBS, and you can too:

  • Lower the total cost to serve
  • Realize higher NPS, CES, CSAT scores
  • Improve first-call resolution time and percentages
  • Reduce customer churn by building true brand loyalty
  • Increase revenue by knowledgeable agents trained in Service-to- Sales

Concierge / Virtual Assistant

Our highly-trained associates offer unique client solutions for those business leaders who want to focus on their core business and entrust other important peripheral services to the experts. BBS agents are trained in:

  • Back-office (data-entry, content moderation, website maintenance, invoicing/billing, research, processing, etc.)
  • Virtual Assistant (scheduling, answering, live chat, emails, travel arrangements, CRM follow-ups)

Focus on doing what you do best, let us do the rest.

Customer Acquisition

Our culture at BBS is comfortable, energetic, and fun. Our happy people create a sense of bonding with our clients’ customers. Our customer acquisition solution goes well beyond telemarketing and produces real results.

We offer:

  • Contact list building and maintenance
  • Lead management and procurement
  • Pre-qualification
  • Email campaigns
  • Telemarketing
  • Social media marketing

Customer Acquisition

Our culture at BBS is comfortable, energetic, and fun. Our happy people create a sense of bonding with our clients’ customers. Our customer acquisition solution goes well beyond telemarketing and produces real results.

We offer:

  • Contact list building and maintenance
  • Lead management and procurement
  • Pre-qualification
  • Email campaigns
  • Telemarketing
  • Social media marketing

How we do it/
Client Relationship

How we do it/
Client Relationship

How We Do It

Utilizing best practices from around the world, we are able to provide customers with exceptional experiences and build true brand loyalty one customer at a time.

Through targeted recruiting, training, and incentive programs we hire and retain only the best people. Maintaining a corporate culture that is fun and professional, our agents seamlessly pass their positive energy to your customers.

Dedicated to ensuring complete satisfaction with honesty and transparency in all our business dealings while lowering the cost of GREAT customer service, BBS is disrupting the customer service outsourcing market.

Client Relationship

The BBS team and our clients work as a cohesive unit. While we are providing remarkable customer experiences and differentiating your brand, we believe transparency and two-way information sharing is top priority. We make sure that our clients have complete visibility and input in the way we engage customers.

We also dedicate the time and effort in learning the fine points of your brand identity, values, company’s goals, and everything that makes your brand unique. We will be true brand ambassadors, conveying the right message in the right way, at the right time.

How We Do It

Utilizing best practices from around the world, we are able to provide customers with exceptional experiences and build true brand loyalty one customer at a time.

Through targeted recruiting, training, and incentive programs we hire and retain only the best people. Maintaining a corporate culture that is fun and professional, our agents seamlessly pass their positive energy to your customers.

Dedicated to ensuring complete satisfaction with honesty and transparency in all our business dealings while lowering the cost of GREAT customer service, BBS is disrupting the customer service outsourcing market.

Client Relationship

The BBS team and our clients work as a cohesive unit. While we are providing remarkable customer experiences and differentiating your brand, we believe transparency and two-way information sharing is top priority. We make sure that our clients have complete visibility and input in the way we engage customers.

We also dedicate the time and effort in learning the fine points of your brand identity, values, company’s goals, and everything that makes your brand unique. We will be true brand ambassadors, conveying the right message in the right way, at the right time.

What Next

  • Getting Started
  • Building the A-Team
  • Creating the Space

What Next

  • Getting Started
  • Building the A-Team
  • Creating the Space

Getting Started

Whether you’re just starting out, growing your existing team or ready for a change, we know that choosing a new partner is tough. The BBS operation team will help manage every element of your transition. We will work together to build the right solution with the highest ROI.

Building the A-Team – Brand Ambassadors

We will work together to develop your team’s profile that aligns completely with how you want them to represent your brand. With your valued input, our recruitment team will set high standards for new agents dedicated to your brand. Our training team and team-leads will spend time with your staff to build a training program that covers all aspects in order to enable us to make informed decisions to ensure customer happiness at each interaction.

Creating the Space

Building the proper work space is essential in immersing your team in their brand. Our architectural team will bring the brand to life by designing innovative and colorful spaces that are fun and enjoyable. Your agents will feel like they are at your corporate office, truly representing your brand with confidence.

Getting Started

Whether you’re just starting out, growing your existing team or ready for a change, we know that choosing a new partner is tough. The BBS operation team will help manage every element of your transition. We will work together to build the right solution with the highest ROI.

Building the A-Team – Brand Ambassadors

We will work together to develop your team’s profile that aligns completely with how you want them to represent your brand. With your valued input, our recruitment team will set high standards for new agents dedicated to your brand. Our training team and team-leads will spend time with your staff to build a training program that covers all aspects in order to enable us to make informed decisions to ensure customer happiness at each interaction.

Creating the Space

Building the proper work space is essential in immersing your team in their brand. Our architectural team will bring the brand to life by designing innovative and colorful spaces that are fun and enjoyable. Your agents will feel like they are at your corporate office, truly representing your brand with confidence.

Contact Us

113 N. San Vicente Blvd. Beverly Hills, CA 90211

Contact Us

113 N. San Vicente Blvd. Beverly Hills, CA 90211